Welcome Back!

This week I interview Christine Mitchell A.K.A. The Car Lady! We talk about all things Fixed Ops in a Pandemic landscape. We are tackling questions like how has the pandemic impacted the service side of the business? Is there a long-term impact that dealers need to consider?

What about the ownership journey? And many more. Tune in to this episode in its entirety for some take-aways that you can implement at your store today!

Time highlights:

03:30​ The impact that pandemic has had on the service side of the business.
11:00​ Are Advisers salespeople and should we treat them as such.
15:48​ Should we try to set up the first service visit at the time of purchase, why or why not?
19:00​ How can your dealer stand out from the crowd 20:00​ Idea on how to leverage Carvana and Vroom buyers
23:00​ You sold a car, now what is next?
39:00​ Next five years

Connect with Christine:
LinkedIn: https://www.linkedin.com/in/christine-mitchell-67364920/detail/contact-info/
Facebook: https://www.facebook.com/TheCarLadyCanada
Website: https://www.thecarlady.ca/​
Twitter: https://twitter.com/iamthecarlady​
Email: christine@thecarlady.ca

Also, don’t forget to check us out at our website and on the following platforms:

Facebook: https://www.facebook.com/Dealertalk/​
Instagram: https://www.instagram.com/dealertalk/
YouTube: https://www.youtube.com/channel/UCFzze5QDo48HAS2K1kc83Tg?view_as=subscriber
Twitter: https://twitter.com/TalkDealer​
LinkedIn: https://www.linkedin.com/in/herb-r-anderson-mba%F0%9F%8E%99-503546b/

Thank you for tuning in and as usual, we will TALK later!

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